Accessibility statement for Pay your court fine or maintenance order

This accessibility statement applies to the Pay your court fine or maintenance order service. The service begins after you click the ‘Start now’ action button on the Pay a court fine page of the gov.uk website.

The service provides a way of paying your court fine or maintenance order online. The payment itself is submitted through and handled securely by Barclaycard.

This website is run by the Ministry of Justice. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • resize text without assistive technology up to 200 percent without loss of content or functionality
  • zoom in up to 300 percent without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the page where you input your card details (Barclaycard ePDQ) does not work with some forms of speech recognition software.  It is compatible in both Internet Explorer and Google Chrome using Dragon Speech Recognition Software version 15
  • there is some poor colour contrast throughout the form
  • headings and labels describing the topic or purpose are not consistent and may not allow screen readers to be clear
  • the service may not read well if it is in another language

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. 

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: 

smallsystemssupport@justice.gov.uk

 

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille;

  • Contact the Enforcement Office listed on the notice of fine.

  • Use the Find a Court or Tribunal service from GOV.UK to find information such as;
    • address
    • contact details
    • opening times
    • building information e.g. disabled access or parking

  • Call the HMCTS Digital & Technology Services Helpdesk on; 

0300 303 0688

Technical information about this website’s accessibility

The Ministry of Justice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

There is no error handling in place on the first page of the service where a user selects either; Pay a Court fine, or Make a Maintenance Order Payment.

There are 6 instances of unlabelled form elements, which means that screen readers may not pick up the information required by the user.

There are 2 instances of duplicate ID attributes which could interfere with labels.  This could affect blind users, as they may hear duplicated elements.

Paragraph text is being picked up within the tab order of the page ‘Fine Account details’.  This could confuse keyboard only users.  Users should be tabbed only to actionable areas of the page.

Screen readers may get confused due to inconsistent page headers that introduce content throughout the service.

Screen readers pick up non-descriptive legends.  The ones in our service are not descriptive enough and could cause misunderstanding for the user.

Where Cymraeg is used for Welsh Language, it has not been set up correctly and as such may not be picked up by assistive technologies.

For non-text contrast, there are 2 instances in the service where the colour used to indicate when an element has received focus does not meet the expected ratio to meet WCAG 2.1. the contrast between the outline and the background meets 3:1 contrast and is used on all elements, this will ensure that users that require this clarification can determine it easily.

 

There are 2 instances where colour contrast does not meet the requirements and may hinder low vision / colour blind users.

 

Screen readers rely on clear and consistent headings and we have found illogical headings when a user is asked to confirm their fine details.

 

What we're doing to improve accessibility

 

We are already working on accessibility issues that were highlighted in an independent third party accessibility audit. 

 

You can find the report and its recommendations at the end of this statement in a PDF version.

 

We are working with Barclaycard to upgrade the payment pages to a more modern and accessible version.

 

Our aim is to have all of these non-compliant issues rectified by the end of December 2021 at the latest.

 

How we tested this website

 

This website was last tested on 16 September 2020. The test was carried out by Digital Accessibility Centre (DAC) using software JAWS 18 and 2019, TalkBack, VoiceOver, NVDA and Dragon Speech Recognition.

We used this approach to deciding on a sample of pages to test;

  • Appendix III in the full accessibility test report linked to below.

You can read the full accessibility test report here;

MOJ - Pay a court fine DAC Accessibility Report WCAG 2.1 September 2020.pdf



The Barclaycard payment pages were tested on 29 June 2021. The test was carried out by Digital Accessibility Centre (DAC).

 

Dragon Speech Recognition Software version 15 was used on both Internet Explorer and Google Chrome.

You can read the Barclaycard payment test here;

MOJ Pay a Court Fine - Payments pages - Accessibility brief report.pdf

 

Preparation of this accessibility statement

This statement was prepared on 22 June 2021. It was last reviewed on 29 June 2021.